Introduction
Welcome to abhainnrifestival.com (the “Website”). We value your feedback and are committed to providing the best possible experience for our users. This Complaints Policy outlines the procedures for submitting and handling complaints regarding the content, services, or interactions on our Website.
How to Submit a Complaint
If you have a complaint related to our Website, please follow these steps:
- Contact Us: Send an email to [email protected] with “Complaint” in the subject line. Provide a detailed description of your complaint, including relevant information such as dates, URLs, and any other pertinent details.
- Include Contact Information: Please include your name and contact information (email address, phone number, or mailing address) so that we can reach out to you regarding your complaint.
Complaint Handling
- Acknowledgment: Upon receiving your complaint, we will send you an acknowledgment email within 5 business days, confirming that we have received your complaint.
- Investigation: We will conduct an internal review of your complaint to understand the issue thoroughly. This may involve gathering additional information, if necessary.
- Resolution: We will work diligently to address your complaint and aim to provide a resolution within 5 business days. If the resolution requires more time, we will keep you informed of the progress.
- Communication: Throughout the process, we will maintain open and transparent communication with you, providing updates on the status of your complaint.
Privacy and Confidentiality
- Confidentiality: All complaints will be handled confidentially, and your personal information will be treated with the utmost privacy and security.
- Sharing Information: In some cases, we may need to share your complaint with relevant parties within our organization to investigate and resolve the issue. However, we will seek your consent before sharing any personal information beyond what is necessary for the investigation.
Contact Us
If you have any questions or concerns about our Complaints Policy or need assistance with submitting a complaint, please contact us at [email protected].
Changes to This Policy
We may update this Complaints Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the revised policy will be effective when posted.